Remote Support

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Please report your problems always at first via the e-mail contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

If it is necessary a support assistant will contact you and arrange a remote support session.

Preparation:

• Download the „TripCon-Remote-Support“ – app and install it.

At the appointed time:

Make sure that an internet connection is available during the whole remote session

• Start the TripCon-Remote-Support – app
• Hold ready the ID and the password (s. picture).
• Call the remote support phone number and tell the staff that you are ready for the session.